Commercial pilot
Refund and cancellation policy
The public directory is free to use. This policy covers only the paid founding sponsor pilot.
Before the card goes live
A sponsor may cancel in writing before publication for a full refund of any pilot fee received. Duplicate or incorrect payments are refunded in full.
After publication
On written cancellation, the sponsor receives a pro-rata refund for unused whole calendar days after the card is removed. Days already delivered are not refunded. If Thailand Directory permanently ends the pilot for its own convenience or cannot restore the card after a continuous 48-hour service interruption, the same unused-day calculation applies.
Accuracy or policy breaches
If a card is suspended because the sponsor supplied materially false, unsafe, unauthorised, or unlawful content and does not cure the issue after notice, delivered days remain non-refundable. Any unused-day decision and reason will be provided in writing.
How to request a refund
Use the private support form. Include the sponsor name, invoice reference, and requested cancellation date, but never include card numbers, banking credentials, passwords, or identity documents. The operator confirms the calculation and refund route in writing. Rights that cannot lawfully be excluded remain unaffected.