Report one checkable fact at a time
Corrections move faster when the editor can tell exactly what must be tested. Useful examples include permanently closed, temporarily closed, moved to a new address, phone disconnected, website changed, or category mismatch.
Avoid interpreting a locked door at one moment as permanent closure. Include the date, approximate time, signage, and whether another current channel confirms the change.
Use evidence that can be safely reviewed
A public announcement, official page, current website, or clear photo of public signage can help. Do not upload identity documents, private conversations, customer records, medical information, or a staff member's personal contact details.
- Exact listing and branch
- Field that needs correction
- Observed or published date
- Neutral description
- Public evidence link when available
- No sensitive personal data
Let status remain uncertain when it is uncertain
Editors may mark a detail for recheck while evidence conflicts. That is more honest than forcing an immediate open-or-closed verdict. Owners can respond with evidence, but cannot buy the removal of a documented correction.
Save before deciding
Decision checklist
- Right branch
- One factual change
- Date included
- Public evidence if available
- No private data
- Neutral wording
Direct answers
Common questions
- Will my report appear instantly?
- No. Reports enter a moderation and verification queue before they can affect a public listing.
- Can I report a bad customer experience?
- The correction form is for checkable listing facts. A specific community discussion may be more appropriate for experience, provided it follows the forum rules.
- Can a business owner submit a correction?
- Yes. Owner evidence is reviewed under the same factual standards and does not automatically change organic rank.